Customer Success Manager
Full Time Role
Remote (EST Required)
Here's how you'll become a key player with this opportunity:
You’ll be the trusted partner clients turn to for guidance, clarity, and results—owning the customer experience from launch to long-term success and uncovering the insights that help both the client and the team win.
Here’s how you’ll make an impact on the team:
- Guide enterprise clients post–Go Live, handling user communication, training, content creation, webinars, and operational support
- Monitor usage, engagement, performance data, and transactional success to identify trends and risks
- Deliver tailored recommendations to increase platform adoption and customer satisfaction
- Participate in recurring business reviews and engage in strategic account discussions
- Collaborate cross-functionally with Support, Product, Operations, and Sales to ensure clear, timely issue resolution
- Analyze support data, surface opportunities for improvement, and work with leadership to expand account value
Here’s what you’ll need to be successful in this role:
- 1–2 years in a customer-facing role, ideally within SaaS, fintech, procurement, or enterprise tech
- Ability to manage multiple accounts with consistent quality of service
- Exceptional written and verbal communication in English; a second language is a plus
- Confidence working with data to identify trends and support decisions
- Quick to learn technical systems and explain them clearly to non-technical audiences
- Comfortable spotting growth opportunities in client accounts
- Organized, proactive, and ready to thrive in a fast-paced, evolving space
- Remote-first mindset, with availability to travel once or twice a year
Pay Range:
$60,000 - $80,000 annually
Benefits That Matter to You:
- Join a team that is humble, hungry, intelligent and collaborative
- Unlimited PTO and a flexible working environment
- Comprehensive compensation package
Ready to take the next step? Apply today and be part of a team that transforms businesses and fuels growth!
Apply with Pioneers here !