Customer Success Manager (m/f/d)

Preferred Location: Michigan, USA

About the role

As a CSM at iPoint, you’ll work very closely with our U.S.-based customers. You'll collaborate directly with their key personnel to support the day-to-day operational aspects of iPoint solutions, ensuring we meet and exceed their objectives while optimizing their use of the iPoint platform. You’ll combine your customer-first mindset with strong communication skills and strategic account leadership to deliver long-term success and build lasting customer trust.

• Provide business, technical and product knowledge in support of post sales activities to ensure customer satisfaction
• Help clients maximize their value from the iPoint solutions by aiding their understanding of our existing and new product features and functionality, and how they can contribute to their business growth
• Facilitate a good working relationship between customer and support organization to ensure client issues and escalations are resolved in a timely manner
• Develop healthy customer relationships, building trust and transparency
• Act as customer advocates internally while encouraging customer retention and helping to identify upselling opportunities

• 3+ years proven experience as a Customer Success Manager or similar role
• Proven ability to understand new software solutions and be able to provide this knowledge to our customers
• Highly organized, analytical and goal-oriented approach
• Exceptional ability to communicate and foster positive business relationships
• Fluent verbal and written English 
• Experience working in either Automotive or Electronics organizations will be advantageous

• Join a pioneering company in compliance and sustainability solutions
• Work with global experts in an inspiring, customer-focused culture
• Enjoy real work-life balance and opportunities to make a meaningful impact

We exist to put power in the hands of people who are dedicated to advancing a safer, more sustainable future.