Customer Success Manager (Remote - US)

This position is posted by Jobgether on behalf of AlgoSec. We are currently looking for a Customer Success Manager (Technical) in the United States.

In this high-impact, customer-facing role, you will be responsible for driving adoption, satisfaction, and value realization across a portfolio of enterprise clients. Acting as a strategic and technical advisor, you’ll guide customers through successful implementation and expansion of advanced network security solutions. You’ll collaborate cross-functionally with Sales, Product, Engineering, and Technical Services to ensure clients get the most from their investment. This is an exciting opportunity for a customer-obsessed, tech-savvy professional ready to help shape the future of secure application connectivity.

Accountabilities:

• Drive customer adoption by identifying gaps and building personalized success plans aligned to business goals.
• Track and improve customer health metrics, ensuring long-term satisfaction and minimizing churn risks.
• Lead renewal strategies in partnership with the renewals team, proactively addressing risks and opportunities.
• Identify and qualify upsell and expansion opportunities through value-driven engagement and collaboration with sales.
• Cultivate strong relationships with key customer stakeholders, serving as a trusted strategic advisor.
• Host Executive Business Reviews (EBRs) and maintain consistent, high-value engagement touchpoints.
• Advocate for customer needs internally, sharing insights and feedback across product and engineering teams.
• Contribute to the customer success knowledge base by documenting use cases, success stories, and best practices.

• 5+ years of experience in Customer Success, Technical Account Management, or similar roles in enterprise software.
• Demonstrated success managing complex enterprise customers, preferably in cybersecurity or systems integration.
• Solid technical understanding of network security, compliance, and risk frameworks, including firewalls and APIs (REST, Java).
• Knowledge of cloud (public/private/hybrid) infrastructure, networking (LAN/WAN), and security tools (IDS/IPS, SDN).
• Strong consulting and project management skills; confident in managing executive-level engagements and escalations.
• Excellent communication skills with a proactive, customer-first mindset.
• Familiarity with tools like Salesforce and Gainsight is a plus.
• Bonus: Technical proficiency in TCP/IP v4, AWS VPC, VRF, routing, firewall policy configuration, and authentication protocols (LDAP, Radius).
• Willingness to travel up to 50% within the United States.

• Competitive compensation: estimated OTE between $130,000–$150,000 (may vary based on experience, certifications, and location).
• Fully remote work environment within the U.S.
• Inclusive company culture that values diversity, equity, and collaboration.
• Opportunity to make a tangible impact at a fast-growing, profitable technology company.
• Career development support in a dynamic, high-growth industry.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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