Customer Success Manager (Remote - US)

This position is posted by Jobgether on behalf of Posit. We are currently looking for a Customer Success Manager in United States.

Join a fast-growing and mission-driven team dedicated to empowering data science professionals with powerful and flexible tools. As a Customer Success Manager, you’ll play a key role in ensuring enterprise customers fully leverage their investment, particularly in on-premise environments. You’ll act as a trusted advisor, guiding clients through complex deployments and aligning their use of advanced analytics tools with strategic business outcomes. This is a dynamic role that combines relationship building, strategic thinking, and hands-on support across technical and non-technical stakeholders. If you’re passionate about enabling customer success and driving long-term value, this is the role for you.

Accountabilities:

• Drive adoption and maximize the business value of on-premise and cloud-based solutions across customer environments.
• Guide customers toward measurable success through personalized engagement, technical advice, and proactive support.
• Build long-term relationships with stakeholders across business and IT, becoming a trusted advisor at every level.
• Uncover and surface expansion opportunities by identifying new use cases aligned with customer goals and infrastructure.
• Strategically partner with Account Management to align on success metrics, growth strategies, and renewal objectives.
• Influence internal teams (Support, Product, Engineering) by communicating customer needs, especially around on-premise product improvements.
• Anticipate and mitigate risks early in the customer journey; coordinate internal resources to resolve issues.
• Actively advocate for customers, providing insights and feedback to improve products, services, and go-to-market strategies.
• Support the broader customer community by connecting users with resources, best practices, and learning opportunities.

• 3+ years in Customer Success or similar roles, preferably in data science, analytics, or enterprise software.
• Proven ability to guide enterprise customers through complex challenges to achieve strategic outcomes.
• Strong business acumen, with a passion for data-driven decision-making and advanced analytics tools.
• Excellent stakeholder management skills and the ability to build trust with technical and business leaders.
• Experience working cross-functionally with Sales, Engineering, and Support to align on goals and strategy.
• Strategic and results-driven mindset, with strong organizational and project management skills.
• Clear and confident communicator, adept at navigating complexity and simplifying technical concepts.
• Proficient with CRM systems (Salesforce preferred) and productivity tools.
• Ability to understand deeply technical products and deliver relevant value to users.

Nice to have:

• Familiarity with Posit’s product suite (e.g., Workbench, Connect, Package Manager).
• Understanding of open-source tools in R and Python.
• Knowledge of on-premise environments and cloud platforms (AWS, Azure, GCP).
• Experience with Databricks, Snowflake, and enterprise security/compliance concepts.

• Salary range: $83,900 — $108,570 USD
• 100% coverage of medical, dental, and vision insurance for employees and families
• Gender-neutral paid parental leave, including for foster and adoptive parents
• 401(k) plan with generous company match after six months
• Annual profit-sharing bonus based on company performance
• $400/month coworking space reimbursement
• $1,800 Lifestyle Savings Account + $375 quarterly stipend for wellness, development, giving, and more
• Flexible work environment with generous PTO (minimum 4 weeks) and 13 paid holidays
• Remote-first team with optional access to Boston office
• Mentorship and professional growth support
• Inclusive, mission-driven culture — Posit is a certified B Corp and Public Benefit Corporation

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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