Customer Success Manager, US

Account Manager

About Us 

inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP! 

About the Role 

As an Customer Success Manager you’ll play a key role in building strong relationships with our MSP partners across the US. You’ll act as a trusted advisor and the primary point of contact for your accounts, ensuring clients are supported, engaged and seeing measurable value from our platform. This is a high-impact role where your ability to understand client needs, drive product adoption and identify growth opportunities will directly influence our continued success in the region.

What you’ll be doing

• Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform

• Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions

• Collaborate closely with the Implementation team to ensure smooth client onboarding

• Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform

• Use data and account health indicators to proactively engage with clients, identify risks and drive adoption

• Help clients get the most from the platform by developing and guiding account plans aligned with their objectives

• Cross collaborate with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience

• Support customer adoption and retention with workshops and training, both in person and virtually

What We Can Offer You 

Competitive Compensation: Attractive salary, benefits and commission package

You Time: Competitive annual leave allowance and an increasing holiday allowance based on length of service  

Birthdays & Anniversaries: We celebrate milestones with you and offer a day off for your birthday every year. Because no-one should have to work on their birthday!  

Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance  

Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month

Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths 

Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation 

Employee Recognition: Programs to recognise and reward employees for their contributions and achievements 

Skills We Need for This Role 

• Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry

• Excellent communication skills with the ability to build strong client relationships

• Commercially minded with confidence in identifying growth and renewal opportunities

• Highly organised and self-driven, capable of managing multiple client relationships at once

• Comfortable in a fast-paced, tech-driven environment and working across teams
  

Don’t quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We’d love to hear from you!

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.