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Customer Success & Sales Support Specialist - Customer Service

Minebea Intec
Full-time
On-site
Holbrook, New York, United States

Minebea Intec USA Inc. searches for an employee as soon as possible as

 

Customer Success & Sales Support Specialist (m/f/d) - Customer Service

 

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. With it´s headquarters in Hamburg, Germany, we offer products and services that have stood for innovation, performance and reliability for about 150 years. Our product portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems and intuitive software solutions. With around 1000 employees at 19 sites worldwide and a network of over 200 certified distribution partners make us a global player in our industry. 

 

Location: Corporate Office in Holbrook, NY

Job Type: Full-time

 

Responsibilities:

 

  • Service Coordination: coordinate external service calls and manage internal service needs, including stocking spare parts and providing the service team with neccessary components
  • Quotations: prepare quotations for in-house repairs and field service calls, ensuring accuracy and timely delivery
  • Sales Support: Monitor sales calls, track parts usage and assist in invoicing for in-house and field services
  • Customer Interaction: Support the creation of quotes for key accounts and coordinate technical requirements between customers and the headquarters application specialist team to develop proper proposals
  • Sales-Related Tasks: Support the creation of the price book, qualify marketing-generated leads into sales-qualified leads and assist with other sales-related activities
  • Documentation: Maintain accurate service records and prepare detailed reports
 

Job Qualification Requirements and Competences:

 

  • Experience in coordinating service activities and managing spare parts inventory
  • Strong problem-solving and critical-thinking skills
  • Excellent customer service and communication skills
  • Ability to work independently and manage time effectively
  • Familiarity with industrial weighing and inspection technologies is a plus

 

What we offer: 

 

  • Competetive Salary plus commission/bonus (based on achieving service targets)
  • Small-sized company, embedded in an international group of companies
  • health, vision and dental benefits coverage - we cover a large majority of the costs and employees can select from 2 options depending on the state they reside
  • Group Term Life Insurance; Long Term Disability; 401K with 3% Safe Harbour matching program; Retirement Plan Plus Account
  • Vacation based on years of service
  • national holidays - comprised of 12 (combination of fixed and floating days)
  • sick days - based upon local requirements

 

Our Brand Values!
Leading Technology - Trusted - Intuitive - Professional
 

Apply now
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