Customer Success Strategist - East Coast US

About the job

About Syrup

🌍 In a world with deep supply chain disruptions, true omni-channel networks, and sustainability-minded consumers, there is a need for next-generation inventory systems.

🍯 That’s why we are building Syrup, an AI-powered predictive software platform for inventory decisions in commerce. Our team of data scientists develops cutting-edge forecasting methodologies to deliver market-leading precision and accuracy. Merchandising and planning teams benefit from buying, allocation, and inventory balancing workflows that increase confidence and improve financial outcomes.

🚀 Our mission is to create a world where enterprises make the best use of their scarce physical resources and time, strengthened by infinite intelligence at every step in the value chain.

👔 We're backed by leading investors, including Accel and Google's AI fund (Gradient Ventures). Our customers range from industry legends to promising upstarts, including Gap, Abercrombie & Fitch, Salomon, Faherty, and Reformation, among others.

About The Role

As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value from our algorithmic platform. We are 100% focused on turning customers into advocates for Syrup. We're looking for people who can blend technical understanding with relationship management, data storytelling with project execution. You'll navigate complex stakeholder environments while maintaining a deep understanding of our product's technical capabilities. We're still building our foundation, so you'll help shape how we deliver exceptional customer experiences at scale.

We're not just looking for a customer manager — we're looking for a problem solver.

Someone who sees a complex customer challenge and feels a spark of excitement. Someone who finds joy in translating technical concepts into business value. Someone who knows that great customer success isn't just about relationship management — it's about being the bridge between powerful technology and real business outcomes.

We're a company that believes in the intersection of technical understanding and human connection.

You'll be the trusted guide for our customers, helping them navigate our algorithmic platform, uncover insights, and transform how they make decisions.

Technical fluency and relationship skills are a must. Project management expertise is essential. Curiosity and creativity are non-negotiable.

You Will:

• Serve as the trusted advisor for customers, bridging technical capabilities with business outcomes
• Lead new customer implementations with a structured approach to onboarding, training, and adoption
• Develop and execute customer success plans with clear technical implementation roadmaps
• Translate complex algorithmic concepts into meaningful business value for different stakeholders
• Create and analyze data-driven business reviews that demonstrate concrete ROI
• Proactively identify optimization opportunities in customer workflows
• Build relationships across multiple levels within customer organizations
• Track customer health metrics and develop strategies to improve adoption and satisfaction
• Collaborate with Product and Engineering teams to represent the voice of the customer

You Have:

• 4+ years in a customer-facing technical role
• Comfort working with data in spreadsheets; SQL knowledge is a plus
• Experience implementing or supporting technical/algorithmic products
• Strong project management skills with a track record of successful implementations
• Ability to translate complex technical concepts into clear business language
• Data analysis skills to extract insights and tell compelling stories with metrics
• Excellent relationship-building capabilities across different stakeholder levels
• Problem-solving mindset with creativity to work within system constraints
• Clear written and verbal communication skills for both technical and business audiences
• Adaptability to thrive in a fast-paced, evolving environment
• Experience working for a high-growth startup (ideal but not required)
• A drive for continuous improvement and a passion for customer success

What Makes This Role Different

This isn't a traditional customer success position. We're looking for the rare combination of technical understanding, relationship management, problem-solving creativity, and project execution. You'll be part of defining how algorithmic intelligence transforms business operations, working directly with customers to unlock new possibilities. If you're excited by the challenge of making complex technology accessible and valuable, we want to talk to you.

What We Offer

Fun, friendly, respectful, collaborative, diverse, driven, mission-oriented — that’s Syrup! We're a group of driven people who want to make a difference in the world by building game-changing software. We care deeply about people, planet, and product. Concretely, we offer:

• Remote Flex: We’re a remote first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like.
• Equity Compensation: We offer generous equity compensation for all our early employees.
• Health, Dental, Vision: We offer generous health, vision, and dental benefits to our employees.
• Generous PTO: Take all the time you need, whenever you need it.
• Syrup Summits: We bring teams together every quarter for our Syrup summits. Previous locations: Barcelona, Tuscany, Madrid, Los Angeles, Nashville, Boston, New York.

We offer competitive base pay with the NYC salary range of $140,000 - $175,000 base, and a similarly competitive range in other locations. Salary is commensurate with experience, generous early-stage equity package, and benefits including medical/dental/vision.