Customer Success Specialist

Customer Support Specialist, Job, Customer Service, Full-Time, Nashville, TN

ONSITE Monday-Friday 8:00 am to 5:00 pm

Our Company is experiencing tremendous growth and exciting career opportunities. Because of our growth, we are looking to add an additional team member to our Customer Service Team with our Sales department. Our company has been in business for more than 50 years manufacturing, installing, and servicing air filtration products for commercial and industrial applications. We are based in Nashville, TN, but serve a nationally recognized customer base in 48 states.

This position is responsible for assisting with all aspects of client relationships to the overall delivery of on-point customer account satisfaction and effective use of products and services. Work directly with clients to provide day-to-day account support, problem resolution, research, and analysis. Responsible for the overall management of a book of assigned accounts. Spend a lot of time with the client and also interfacing with the client as needed. The ideal candidate is a professional and organized self-starter with exceptional communication skills who can manage multiple projects, work well under pressure, solve problems, and conduct themselves professionally with co-workers and vendors alike.

Job Responsibilities:

• Compiling information and data from multiple internal and external sources and databases to create accurate and timely reports.
• Collaborating with customers using defined processes, expertise, and judgment to ensure customer satisfaction.
• Establishing rapport with the customer in a professional, polite, positive, and courteous manner.
• Projecting professionalism and sincerity through verbal and written communication.
• Handling multiple vendor accounts.
• Fast-paced environment. Timely follow-up expected.
• Taking incoming calls from Customers and our Service Technicians in the field that may need immediate attention.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
• Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities.
• Liaising with internal departments using good communication skills to ensure the assigned client’s needs are satisfied by raising and resolving areas of concern and ensuring all are aware of changes within clients.

Job Requirements:

• 1-3 plus years of customer account/customer service experience.
• Possess strong proficiency in use of Microsoft Office software, especially Excel (must be skilled in developing spreadsheets, and charts, utilizing pivot tables and V Look-up).
• Associates Degree in business or related field preferred. B.S. Degree desirable.
• Experience with Microsoft Dynamics and Microsoft CRM or similar Client Relationship Management system is a plus.
• Experience with work order platforms such as Service Channel, fmPilot2, Corrigo, or other comparable systems.
• Excellent oral and written communication skills.
• Proven record of managing multiple accounts and projects simultaneously.
• Excellent planning and organizational skills.

Additional Considerations:

We are also considering work-from-home candidates outside the Nashville area who have at least a year of work-from-home experience. Work-from-home candidates will need to travel to Nashville for training.

As an employee, you can feel confident that your health and well-being are among our highest priorities. We offer a competitive salary and benefits plan that includes Medical, Dental, Vision, Prescription Drug, Life Insurance, 401K Savings Plan, and Paid Time Off (PTO).

Company is an Equal Opportunity Employer

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