Implementation Manager (Compliance)

Key Objective:

Facilitate the marketing of complex Accident & Health insurance programs by providing expert product support.  Manage process, metrics, and systems designed to streamline product delivery and customer support.  Support special projects, development initiatives and area functions.  Provide technical support for A&H implementation processes and support compliance operations.  

This role is based in Philadelphia, PA and reports to the AVP of Implementation & Production Support for Accident & Health. 

Major Duties and Responsibilities

• Support customer acquisition and retention process by interacting with parties involved in the process (client, TPA, MGU, Program Manager, Account Manager, Claims Manager, Legal) to prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
• Review advertising to ensure compliance with advertising regulations and product/program definition.  Maintain advertising review standards and control functions consistent with state laws.
• Play an active role in educating internal and external business partners to improve quality and compliance of new case and renewal business.
• Research and respond to inquiries from regulators, clients, external business partners and company personnel related to product definition, regulation or market conduct.
• Work with corporate areas to coordinate and support product filings.
• Implement business practice guidelines as required by corporate and regulatory directives.
• Manage and/or maintain area database(s) designed to support product delivery and account implementation.
• Support design and manage implementation of product-related publications, tools and systems for internal and external business partners.
• Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication and demonstrating creative problem solving. 
• Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue and expense objectives while minimizing the risk of non-compliance.

• Bachelor’s degree 
• Experience with product implementation for an insurance company is preferred
• Accident & Health or insurance compliance experience a plus
• A track record of working independently, managing competing priorities and meeting deadlines
• Strong collaboration skills – demonstrated record of working on a team to achieve business results
• Strong analytic and critical thinking skills. Keen attention to details
• Advanced oral and written communication skills
• Proficient in Microsoft Word and Excel, and Adobe PDF. Experience with PowerPoint or Sharepoint a plus.