Military Customer Success Manager

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom- designed Ground Support Equipment, OEM-licensed engine and airframe  tooling, 26 global  service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary:

Provide primary/key point of contact (POC) support for assigned products, customers, and regions in cooperation with the Regional Customer Manager (RCM). Provide a level of support and service which ensures the optimum customer experience. Conduct business activities so as to be the voice of the customer.

Key Responsibilities:

• Perform as primary point of contact (POC) to the customer from initial quote request to product shipment
• Review US Government and other military GSE Solicitations and prepare quotes according to developed US Government processes, to include providing proper cost justifications
• Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions
• Work with Customer Service Team to ensure the timely processing of customer orders and work with Sourcing, Quality, Engineering, and Aftermarket Services to support the timely resolution of problems/issues related to product design and/or manufacture
• Provide order status updates to customers as required
• Research and correct regular, advanced, and long-standing customer concerns
• Collect customer feedback and make process changes to exceed customer satisfaction goals
• Complete special projects by using effective decision making, critical thinking and time management skills
• Maintain ERP system (Epicor) with current order/shipment related information
• Be available to travel to customer locations to build relationships face to face

Qualifications and Experience:

• 3years prior customer support experience,
• Bachelor's degree, preferably in business or technical field, equivalent work experience
• Prior experience with government flow downs including FAR's and DFAR's for both order processing and solicitation responses
• Proficiency with computer software application, eg. MS Office with emphasis on MS Excel 
• Ability to multi-task and work effectively under time pressures
• Ability to interact effectively at various levels within the customer's organization
• Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority
• Highest standards of integrity, loyalty, honesty, moral and ethical values.

Other Information:

We offer a comprehensive benefits package designed to support our team's health, financial security and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, mental health resources and employee assistance programs. We offer Paid Parental Leave, Company paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.  

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E- Verify as required by law